Frequently Asked Questions
Everything you need to know about shopping at Canada's leader in big and tall menswear.
How do I determine the right size for me?
We specialize in sizes XL to 6XL and tall sizes XLT to 4XLT. Please refer to our comprehensive Size Guide located on each product page, which provides specific measurements for chest, waist, and sleeve length to ensure a perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed merchandise with original tags attached. You can return items via mail or at any of our retail locations across Canada for a full refund or exchange.
How long does shipping take within Canada?
Standard shipping typically takes 3 to 7 business days depending on your location. We provide tracking information via email as soon as your order leaves our warehouse.
Do you offer alterations in-store?
Yes, most George Richards retail locations offer professional tailoring and alteration services to ensure your suit, trousers, or sport coat fits your specific proportions perfectly.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and George Richards gift cards for online purchases.
Are your online styles available in physical stores?
While we strive for consistency, inventory can vary by location. You can use the 'Check Store Availability' feature on our website to see if a specific item is in stock at your nearest George Richards store.